The Founder (Varun Parikh) wanted to redesign the website with a fresh new look that is more creative and immersive with their target audience (singers and musicians). Along with the website, the requirement was to build India's first Online Studio service platform.
July 2022 - September 2022
How we helped an offline music studio build India's first Online Studio service platform
We understood the business and service flow and how offline services can be engineered for Online fulfilment and what limitations or challenges can occur in the online services.
The services structure was extremely complex as there are more than 78 services that were categorized into 2 main categories, 6 subcategories, 16 service types, 30 sub-services that had more than 30 variables.
We had to build a sustainable and simpler code structure that can be updated easily in the future.
The online services required the uploading and downloading of multiple files (up to 60 at a time) each ranging on an average of 100-200 MBs. There were a lot of challenges in managing such vast data as it was to be managed at multiple stages of the service journey at the local user level, cloud and at engineer level.
We had to build a backend management platform to assign the Online Services to different team members, team members will be working on these services and reupload the engineered files for customer review and the process involved a few of rounds of back and forth.
We had to build a Customer Portal from where the customer will be able to add services, initiate services, upload their files, track service fulfillment.
We created the workflows to understand the overall journey of the users and identified areas where we needed to add system checkpoints, build smart logic and customized views to share information, and pass information between the backend and frontend.
We designed, developed and delivered India's 1st of its kind Online Music Studio services.
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