Parazelsus India is a Supply Chain Solutions provider, providing services like cold chain & ambient logistics, besides warehousing to pharmaceutical, consumer healthcare, and medical devices sectors. The company, having its head office in Mumbai, operates a network across India with 12 logistic nodes covering more than 243 cities, 450 transport routes, and 5,000 distributors.
The Group Chairman (Markus Haefeli) and CEO (Shailesh Acharya) wanted to build a platform to manage multiple enquiries and orders for their FTL operations and Warehouse Leasing services. They wanted to digitize the operations and provide easy data tracking to provide better service to their customers.
January 2022 - Present
How we helped a logistics and supply chain company build a platform to track their entire operations digitally
We had detailed sessions with the Head of Operations & the core team to understand the need for the platform and the challenges they would want to address. We discussed their current tracking mechanisms, challenges, process optimization opportunities, and key metrics to focus on.
During the process, we understood that the process needs to be dumbed down and should have strong control points which can be tracked.
Based on the challenges and possible solutions, we created a detailed scope of work for the platform with rules, validation, and conditions for each step (and each field wherever needed). The workflow was made in a manner where the entire logic for different transaction types and scenarios is managed by the platform and the platform would intuitively suggest the next applicable step based on the set logic.
Our approach was to build a self-serving central platform which is used to manage the entire operations cycle.
Parazelsus now has complete control on the data and has saved significant amount of time on account of auto-collation, analysis and auto-reporting. Because of data visibility, they could also identify areas of improvement in the process which helped them manage 15% additional order volume with the same team size.
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