Neuskale
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General

Neuskale

Client

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About the Client

About the Client

Neuskale is a premier title search company that specializes in providing accurate and reliable property history checks. With a turnaround time of just 1.5 days for title searches, round-the-clock support, and competitive pricing, they set the standard in the industry. Neuskale's commitment to quality and efficiency is evident in every aspect of their service offering, ensuring client satisfaction and trust.

Website: https://www.neuskale.com/

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Opportunity

Being a new-entrant in an industry based around meticulous document inspection and strict checks to ensure accuracy, the way to stand-out was with tech that drove efficiency via automation. There was an opportunity to optimize their internal processes for order generation, searching, typing, accommodating additional requests for clients, and invoicing. The company sought to simplify and streamline these operations by developing a custom platform tailored to their unique requirements.

Helping a title-search company build a customized operations platform

Project Timeline

November 2022 - December 2022

Project Title

Helping a title-search company build a customized operations platform

Work Done

  • 1. Developed an Order Generation module to store essential order information such as customer, search type, and property address.
  • 2. Created a system for managers to allocate and, if necessary, re-allocate searching and typing procedures for orders to employees.
  • 3. Implemented a process for employees to complete searching and typing procedures, with each step requiring approval and subsequent completion (typing could only begin after searching was approved).
  • 4. Enabled handling of additional requests for clarification or abstraction at any point before delivery, as requested by the client.
  • 5. Facilitated project delivery by attaching final reports and sending them to the client through the platform.
  • 6. Integrated invoice generation with QuickBooks for seamless post-delivery billing.
  • 7. Designed dashboards for customers and management to access key metrics related to orders, such as revenue, pending orders, and pending invoices.
  • 8. Created video modules for easy learning and training, enabling the team to quickly adapt to the new platform and optimize their use of its features.
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Outcome

The implementation of the custom platform led to a significant improvement in Neuskale's operational efficiency. The streamlined title search process enabled faster turnaround times, reduced errors, and increased transparency throughout the project lifecycle. By addressing their unique challenges and optimizing their operations, Neuskale further strengthened its position as a premier title search company. The new platform not only enhanced their service offering but also facilitated better decision-making through accessible metrics and dashboards.

Frameworks used in the project

Custom Zoho Solutions

  • Custom Development
  • Quickbooks Integration
  • Video Guides

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