Client
SoCheers Infotech is a fast-growing full-service digital media agency based out of Mumbai and Bangalore. SoCheers provides digital marketing services to brands that don't just include digital presence but immersive experiences too. From heart-touching DVCs to catchy jingles, and interactive microsites to engaging content, they have done it all.
Website: https://socheers.net/
The management team wanted their team leaders to manage bigger teams efficiently to be able to scale profitably and sustainably. They wanted to assess billing, profitability, and efficiency at a team level but lacked the structure and process to track the same.
October 2019 - Ongoing
Helping Digital media agency structure their profitability and productivity
Based on our interactions with team leaders and management, we identified that the team leaders were not aware of their contribtuion to billing and there was no way to identify billing for various services into a bundled service. The management studied profitability at an overall level and team / client level profitability was not mapped & tracked.
Understanding team level billing, profitability and efficiency was critical to scale the business and the accumen had to be developed at team level. It was also important to clearly identify efficiency at a team and individual level to drive profitability and scale sustainably.
We discussed the opportunity with the Management and mapped out where they envision themselves in the next 2-3 years. We created a plan to develop business accumen and financial understanding for team leaders.
SoCheers has been able to efficiently and profitably grow the team sizes to upto 90 people from the earlier average of 15 people. Most of their team members are profitable within the first 90 days of joining, and managers can clearly identify and fix efficiency gaps. They were able to solve efficiency gaps with structured feedback mechanisms and a deeply integrated performance management system.
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